Customer Service Representative
Sample Job Description
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Customer Service Representative Job Summary
The Customer Service Representative position is responsible for interfacing directly with customers and building positive company impressions. You will have a solid understanding of daily contact with customers, mills, and logistics, compiling and generating reports as they relate to customer requirements, and resolving a variety of order-related issues by coordinating and communicating with customers. Successful candidates will be personable, adaptable, and have a positive demeanor which will represent the company well.
Customer Service Representative Qualifications:
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- High School diploma or equivalent
- Prior front-facing customer service experience preferred
- Working knowledge of Microsoft Office products with strong emphasis in Excel
- Strong written and verbal communication skills
- Ability to perform different tasks simultaneously under time pressure
- Strong attention to detail to effectively perform administrative tasks
- An enthusiastic team spirit
- Ability work in call center environment
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