Background
One of the world’s largest food retailers was experiencing rapid growth in the U.S. supermarket sector, serving millions of shoppers weekly. They struggled to maintain a workforce capable of meeting escalating demand.
Problem
The retailer urgently needed help hiring and managing a large volume of employees across multiple states. They encountered several challenges:
- Long time-to-fill: Their hiring process was time-consuming and inefficient, yielding little return on investment.
- High turnover: Many new hires were not a culture fit and lacked the necessary skills or experience, leading to frequent turnover.
- Service area limitations: Their staffing provider lacked a presence in all needed locations, complicating the recruitment process.
- Lack of reporting: the client lacked key data needed to make informed decisions.
Solution
Bonney Staffing assumed full responsibility for the recruitment process, efficiently sourcing, screening, and interviewing candidates, and conducting reference checks.
We also introduced several strategic enhancements:
- Established BOSS, an onsite workforce management program, to handle day-to-day operations, onboarding, and employee management.
- Expanded service areas beyond Maine into three additional states using innovative remote recruiting tactics.
- Conducted monthly business reviews with the client to discuss productivity levels, retention rates, time-to-fill averages, hours billed, and diversity and inclusion metrics.
- Regular feedback from implementing quarterly associate surveys to identify opportunities for improvement.
The Impact
With these measures in place, Bonney dramatically improved the client’s staffing process:
- Efficiency gains: Saved hundreds of hours in hiring and management.
- Improved retention: Achieved an 84% retention rate for Bonney associates.
- Faster hiring: Reduced time-to-fill to an average of 12 days across all service areas.
- Increased satisfaction: Boosted employee satisfaction and enhanced communication between the client and working associates.
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